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F.A.Q.

Where are your products made?

Every item is ethically made by our manufacturer in Los Angeles, CA. We're committed to keeping jobs local, in the good ol' U.S. of A.

How are your products made?

All of our items are custom, on-demand, and made-to-order...in less than 5 days. So what does all of that marketing googly talk mean? After you place your order, we begin crafting your items for you, and within 5 days, we ship it out to you. We do this to reduce clothing waste and give us flexibility to experiment with designs.

Why did you guys start Public Space?

For better or worse, what you wear is public. We want to use that space as a visual arts experiment, to inject color, playfulness, and fantasy into everybody's lives. Fashion houses like Gucci do this, but we want to do it in a way that's affordable and relatable.

How do I use my charity promo code?

If you have a charity promo code, then if you purchase a garment connected to that charity, 50% of the proceeds will be donated to that organization. To use the code, go to check-out and enter your code in the 'discount' box. If the code-name appears under your subtitle, then you're all set, and your purchase is helping your charity even more.

What goes into the cost of making your stuff?

Funnily enough, some customers think we're a little pricey, and many others think we're quite inexpensive. First, we use a premium fabric that's custom-made by a local supplier in Los Angeles -- hence the softness and luxe hand feel. Then, we use dye sublimation, the newest innovation in fabric printing technology, to print our colors and designs on the garment. Our inks are all non-toxic, water-based, and environmentally-friendly. After that, the garments get sewn together right here in Los Angeles, CA. Then, we pay our artists, collaborators, and charities. The cost of our product directly supports the people who made the product, and none of it goes to nasty corporations.

When will I receive my order?

Our items are custom and made-to-order, and ship out within 5 business days of your order. Add 3-5 business days for Standard Domestic Shipping time, and 2-6 weeks for Standard International Shipping time.

What is your return / exchange policy?

If we sent you the wrong item, size, or otherwise made a mistake on your order, we will happily refund or exchange your order. All items must be returned to the address below. Because we make all of our items on-demand, we can only offer exchanges or store credit only on orders where we did not make an error. All items must be unworn, unwashed, and unaltered. Return shipping costs for size exchanges and other reasons are paid by the customer. To facilitate an exchange, please email us at e@wuandy.com. Please include a note with your returned item that indicates the Order number. 

 

Why doesn't my stuff look exactly as it is in the picture?

 

Our manufacturing and printing process is part of the overall artistic process. Each item is made unique, so there could be small and minor differences between the product and the image shown. This way, each item is special and we have never received a complaint. If your item is drastically different from the product image, please let us know and we'll happily refund your order or exchange it.

How much are shipping fees?

US Standard Shipping: $4.95 (3-5 business days)

US Express Shipping: $25 (1-2 business days)

International Standard Shipping: $19 (2-6 weeks)

International Express Shipping: $55 (1-2 weeks)

Can I design / model / photograph / intern / work for you guys?

We'll consider it! Shoot us a note at e@wuandy.com.

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