F.A.Q.

What is your return / exchange policy?

All sales are final. No refunds or exchanges. If you received a damaged product, you must notify us within 3 business days of receiving your order and we will replace your product.

I ordered the wrong size. Can you guys exchange it?

All sales are final. No refunds or exchanges. Please check and review your order carefully before submitting payment.

How are your products made?

Every item is ethically crafted and custom made by hand in Los Angeles, CA, after you order. After you order, we begin producing your clothes, and within 1-3 weeks, you'll receive your tracking number. We do this because it's high-quality, eliminates clothing waste, supports ethical manufacturing, and keeps the US economy strong. It takes longer, but it's special, just for you, and 94% of our customers approve of it.

We absolutely do not drop ship pre-made clothing from outside of the U.S. See below for our on-demand dashboard.

Our cotton hoodies are imported abroad, but printed in the US, and our dad caps are imported abroad, but embroidered in the US.

Who pays the customs fee?

You do. We will do our best to mark international shipments as a gift or with a low price, but we cannot guarantee what will happen at customs. You are responsible for the customs fee.

When will I receive my order?

Our items are custom and made-to-order, and ship out in 1-3 weeks of your order. After it ships out, it takes another 3-5 business days for standard shipping time, and 2-6 weeks for international shipping time.

Why doesn't my stuff look exactly as it is in the picture?

Our manufacturing and printing process is part of the overall artistic process. Each item is made unique, so there could be small and minor differences between the product and the image shown. This way, each item is special and we have never received a complaint. If your item is drastically different from the product image, please let us know and we'll happily refund your order or exchange it.

How much are shipping fees?

US Standard Shipping: $4.95 (1-2 weeks production + 3-5 business days shipping)

US Express Shipping: $25 (1-2 weeks production + 1-2 business days shipping)

International Standard Shipping: $19 (1-2 weeks production + 2-6 weeks shipping)

International Express Shipping: $55 (1-2 weeks production + 1-2 weeks shipping)

Can I design / model / photograph / intern / work for you guys?

We'll consider it! Shoot us a note at alma@publicspace.xyz